High Sierra will ship to any State or Territory in Australia, including regional Australia. We are however, not able to send items outside of Australia, including Christmas and Norfolk Islands.
High Sierra's trusted partner, EFM logistics utilises StarTrack Express, CouriersPlease and Borders Express courier services for delivery throughout Australia. Standard delivery is free within Australia for Metro orders over $49. To find out more read our Payment and Delivery policy
You can place an order if you are an adult aged 18 or over. The ordering process consists of following steps:
We will send you an email confirming receipt of your order once it has been submitted. As soon as the goods are shipped, you will receive a shipping notification email. All orders are subject to availability of the products at the time of dispatch.
We strive for all orders to be dispatched directly from our warehouse on the next business day, after processing your payment.
Delivery times will vary depending on your location in Australia and whether you opt for express or standard shipping. To find out more, see our Payment and Delivery page. There may be times when there are unexpected delays and while this is outside of the control of High Sierra, we will resolve any dispatch delays as quickly as possible.
Tracking information is provided through EFM logistics. Once your order is dispatched you will receive a tracking number which can be used to check the status of your order at any time via the EFM website.
It is expected that if you are not home for a delivery that a card will be left to facilitate a collection.
In order to meet our commitment to you to ship your order as quickly as possible, we cannot cancel or change an order once it has been placed. If you decide you no longer want your order, please contact us immediately on 1800 331 690 and our Customer Service team will be able to assess the status of your order and assist where possible. Once the request is placed there is no guarantee that we can stop your order from shipping.
We only accept return requests for goods purchased on this Website. For returns of products purchased from another retailer, please contact the original store of purchase.
We will accept returns for change of mind within 14 days from date of receipt.
For full details please see our Returns and Exchanges policy.
We use Braintree and PayPal to manage our transactions. Both methods allow you to checkout safely, quickly and easily via your credit or debit credit cards. PayPal's service in addition provides you with the flexibility to pay using your PayPal account balance or bank accounts.
Once an order is successfully submitted you will receive a confirmation email. If you don’t receive an email, please contact our Customer Service team. Please be sure to check your junk mail folder first.
Please make sure you note the full product code, found on the warranty certificate or inside the product and fill out a spare parts request form
High Sierra guarantees all its products against any manufacturing defects, covering materials and workmanship, for the length of time stated in the warranty. The specific warranty period for each item is listed on the product details page. Click here to read our full warranty policy.
To comply with the terms and conditions of the warranty we ask that you have a High Sierra Authorised Repair Centre repair your product. While any qualified backpack or luggage repair facility can care for your product, only High Sierra Authorised Repair Centres are authorised to carry out warranty repair work. To locate the nearest Repair Centre, please click here.
For any purchases through www.highsierra.com.au, your order is instantly registered for you to enjoy a personalised Customer Care service for any future warranty queries or product assistance. With a global warranty on all our products in over 100 countries, you're covered wherever your travels take you!
Click here to access your account. You will need your email address and password.
If you have forgotten your password please click here and enter your email address. We will send you an email with the information needed to reset your password.